It is always recommended that you try to raise your complaint in writing as this helps to make sure there is an accurate record of the concerns raised for everyone. You can do this by writing to the surgery address or using the online Surgery Feedback form and stating clearly that it is a Formal Complaint.
If you need support with writing your Formal Complaint, please contact the Health Complaints Advocacy Service.
However, you can still make your Formal Complaint by phoning or visiting the surgery. When you do the surgery will advise you of the next steps.
Please visit our contact us page for our contact details.
If you write your own letter or use the Surgery Feedback Form, you need to include:
- The patient’s full name
- The patient’s date of birth
Details of what you are complaining about, including where possible,
- Dates
- Times
- Names of people involved if you know these
Alternatively, if you would prefer not to complain directly to the surgery, you can send your complaint to NHS Surrey Heartlands ICB.
You can contact them as follows:
- Telephone: 0300 561 2500 (voicemail only – you will be called back)
- Email: syheartlandsicb.complaints@nhs.net
- Post:
Complaints Team
NHS Surrey Heartlands ICB
Block C, 1st Floor
Dukes Court
Woking
Surrey
GU21 5BH
View further information if you wish to make a formal complaint.
